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Cancellation Policy

We value you as a client, and we also value our own time.  If you can not attend your appointment, we ask that you please email or phone us, or cancel your booking online with 48 hours notice.  This gives us enough time to offer the appointment to someone else that may be waiting.  We understand that sometimes circumstances make it difficult to cancel with enough notice, this is assessed on an individual basis.

The recommended cancellation fees from the Australian Psychological Society (APS) are as follows:

• 0–24 hours notice: Full fee is charged 

• 24–48 hours notice: 50% of fee 

• 48 hours–7 days notice: The APS advises a 25% fee, however, at Brilliant Minds Psychology,  no fee is charged if you cancel 48 hours prior to your scheduled session.